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Complaints

In the event of a problem, we suggest that you submit your complaint to your distributor's internal complaints department, whose contact details are as follows. You also have the right to take legal or extra-judicial action at any time if you reside in one of the countries of the European Union. The European online dispute resolution platform allows you to enter a complaint form (by clicking here) and informs you, depending on your jurisdiction, about your means of redress.  

Distributor

AXA Bank Belgium

The Belgian distributor of the Delegio Privilege fund range is AXA Bank Belgium, member of Crelan Group – Boulevard Sylvain Dupuis 251, 1070 Anderlecht. For personal advice, you can contact an AXA bank agent near you via www.axabank.be.

If you did not obtain a satisfactory solution for your complaint, you can contact an independent mediation service competent for financial conflicts.

Ombudsfin
Ombudsman in financial conflicts
North Gate II, Avenue Roi Albert II 8, box 2
1000 Brussels
Ombudsman@Ombudsfin.be
Website